Managed Operations
The challenge
The Transformation
We run your applications day to day so they stay healthy and current: incidents, requests, changes, releases and the small fixes that keep a system fit. Because one team covers SAP, ServiceNow and Microsoft, you get a coherent operation rather than three disconnected support contracts that each blame the others. Your internal team is freed from keeping the lights on and can focus on the work that actually moves the business, while the platforms stay reliable underneath them.
We operate to clear service levels with named ownership, so you always know what “good” means and who is accountable for it. SLAs, priorities and escalation are defined and reported, not improvised when something breaks. You get predictable service and a single point of accountability, which is the difference between a vendor you have to manage and a partner who manages the operation for you and tells you honestly how it is performing.
We carry the knowledge from the build straight into run, so the riskiest period, the weeks just after go-live, is handled by people who know exactly what was built and why. We catch and fix what only shows up under real load and bring the solution to steady performance fast. You avoid the all-too-common dip where an unfamiliar support team slowly relearns the system while users lose confidence and old workarounds creep back in.
We keep measuring the KPIs you agreed at design, so run performance ties back to the outcomes the project promised, not just to ticket counts. If the solution starts drifting from its targets, you see it and we act. This is what stops the slow erosion that turns a successful go-live into a tired system two years later, and it keeps the conversation about value rather than only about availability.
We treat run as the place where value is still being created, not just protected. On a regular cycle we bring you a prioritized list of improvements, drawn from how the system is actually used and where the friction is, and we deliver them. The solution keeps getting better instead of standing still, your investment compounds, and the roadmap is driven by evidence from operations rather than by whoever has the loudest request this quarter.
Whatever the mix of SAP, ServiceNow and Microsoft, and wherever you operate, you deal with one accountable team rather than a patchwork of suppliers. Across more than 900 go-lives, that continuity is the whole point: the people who advised and built stay to run it, so context is never handed off and lost. You get a single team that genuinely owns the outcome, end to end, long after the project that created it has closed.
See how Brightspeed worked with Evora to implement ServiceNow FSM in eight months and support field service execution at fiber rollout scale.
households targeted for fiber deployment
months to complete the ServiceNow FSM implementation
states with assets and associated operations
households targeted for fiber deployment
months to complete the ServiceNow FSM implementation
states with assets and associated operations
Elara Caring partnered with EvoraNow to reduce scheduling friction for 16,000 caregivers and improve care coordination.
“Elara has long championed innovative approaches and technologies to improve outcomes for patients and reduce payer costs. Partnering with Evora has contributed to our ability to fulfill our mission-driven goals while meeting consumers’ escalating home health needs.”
patients and clients served daily
patient visits managed each month
caregivers affected by the scheduling process
patients and clients served daily
patient visits managed each month
caregivers affected by the scheduling process
See how Vienna Airport Technik replaced SAP Work Manager with SAP Fiori apps for mobile maintenance, dispatch, time approval and S/4HANA readiness.
employees across technical services at Vienna Airport Technik.
go-live for the new mobile maintenance setup.
use cases: fault resolution, fleet maintenance, building inspections.
employees across technical services at Vienna Airport Technik.
go-live for the new mobile maintenance setup.
use cases: fault resolution, fleet maintenance, building inspections.
How Evora delivered ServiceNow Customer Service Management for Sunoco across 7,400+ sites in 40+ states, with connected, scalable operations.
“Evora’s expertise in field service management and SAP integration was crucial to the success of this project. We’re excited to see Sunoco leverage ServiceNow to fuel efficiency, increase transparency, and reduce operational costs.”
gas stations supported by Sunoco’s retail network
states across the operating footprint
solution connects store managers, dispatchers, contractors
gas stations supported by Sunoco’s retail network
states across the operating footprint
solution connects store managers, dispatchers, contractors
Read how Evora supported Globus AG in turning complex operational requirements into governed, reliable execution across systems and daily operations.
“Our collaboration with our colleagues at Allgeier was constructive and always characterized by a positive attitude.”
IT services migrated into the new operating environment.
months full IT independence under high time pressure was achieved.
The project involved M365, Azure Cloud, Active Directory migration, tenant cutover, DNS, and selected network services.
IT services migrated into the new operating environment.
months full IT independence under high time pressure was achieved.
The project involved M365, Azure Cloud, Active Directory migration, tenant cutover, DNS, and selected network services.
How Infraserv Höchst uses EvoPlan in SAP to improve maintenance planning, capacity visibility and resource scheduling across a complex industrial park.
“After intensive research, together with Evora we have implemented EvoPlan, a great tool for order planning. We considered three essential components in our cooperation, which played a key role in ensuring the success of the project: technological feasibility based on SAP & UI5, economic viability business case calculation and last but not least the human factor usability and acceptance by users.”
hectare industrial park
companies on site
people working there
hectare industrial park
companies on site
people working there
See how Netze Duisburg digitized grid inspections and maintenance with mobile tablets, reducing paperwork and supporting independent field work.
“The technicians are happy that they can now work more independently and that the paperwork is gone.”
The digital solution had to be practical for technicians and accepted in daily operations.
Field technicians needed a solution that allowed them to work on site and process relevant tasks directly.
Inspections and maintenance work should no longer be slowed down by unnecessary paperwork.
The digital solution had to be practical for technicians and accepted in daily operations.
Field technicians needed a solution that allowed them to work on site and process relevant tasks directly.
Inspections and maintenance work should no longer be slowed down by unnecessary paperwork.
See how Holidu moved to SAP Cloud ERP with all4cloud Core, improving scalability, data processing and month-end closing speed by 80%.
“We were able to shorten our month-end closings by 80 %, which represents a significant increase in speed for our financial accounting.”
Evora supports Holidu’s growth
Markets, teams, and processes to align
Annual users, supported behind the scenes
Evora supports Holidu’s growth
Markets, teams, and processes to align
Annual users, supported behind the scenes
Condair harmonised mobile service solutions with Evora, implementing a standardised SAP Field Service Management model across Europe for clearer field execution.
countries on one SAP FSM platform.
technicians live on the platform.
years of partnership and AMS.
countries on one SAP FSM platform.
technicians live on the platform.
years of partnership and AMS.
How Evora helped Hutchinson PFW connect machine sensor data with SAP, moving from time based maintenance to runtime based execution and predictive use cases.
“Evora’s experts also supported us with the basics: data collection, analyzation and bringing it into models, which then helped us readjust our maintenance intervals and realign them with the real-life conditions. The cooperation with Evora was seamless, without any barriers, we work together as one company. We broke new ground in many places. It was always a bit of inventing new things, discovering new things and combining new things to achieve a viable solution.”
months from initialization to implementation.
machines covered by performance based maintenance.
miles driven expected to be avoided each year.
months from initialization to implementation.
machines covered by performance based maintenance.
miles driven expected to be avoided each year.
How Evora delivered ServiceNow Customer Service Management for Sunoco across 7,400+ sites in 40+ states, with connected, scalable operations.
“Evora’s expertise in field service management and SAP integration was crucial to the success of this project. We’re excited to see Sunoco leverage ServiceNow to fuel efficiency, increase transparency, and reduce operational costs.”
gas stations supported by Sunoco’s retail network
states across the operating footprint
solution connects store managers, dispatchers, contractors
gas stations supported by Sunoco’s retail network
states across the operating footprint
solution connects store managers, dispatchers, contractors
Tell us where execution stalls, which outcomes matter, and which systems need to connect. We will route your request to the right Evora expert.
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