Evora Now
ServiceNow is powerful, but technology alone doesn’t change a business; strategy, implementation, and ongoing support do. Evora Now turns your Now Platform investment into a connected service operation and stays to run it.
The challenge
The Evora Model
Evora Now brings the contact center, field teams, IT and the back office onto one workflow platform, with Customer Service Management and Field Service Management at the core, and connects it to the systems underneath:
IT service workflows, and custom apps for the gaps.
Field and customer work act on real ERP asset and cost data.
What this looks like in practice
Keep operations running with ServiceNow-based maintenance, scheduling and mobile work execution.
We implement on the Now Platform, CSM, FSM and ITSM delivery, with custom apps where standard falls short.
The Transformation
What we do
We design IT Service Management workflows on the same platform, so internal service is as connected as customer service.
Featured Proof
How Evora delivered ServiceNow Customer Service Management for Sunoco across 7,400+ sites in 40+ states, with connected, scalable operations.
“Evora’s expertise in field service management and SAP integration was crucial to the success of this project. We’re excited to see Sunoco leverage ServiceNow to fuel efficiency, increase transparency, and reduce operational costs.”
gas stations supported by Sunoco’s retail network
states across the operating footprint
solution connects store managers, dispatchers, contractors
gas stations supported by Sunoco’s retail network
states across the operating footprint
solution connects store managers, dispatchers, contractors
Speak with an expert
Tell us your challenge and get the right expert within 24 h.
FAQ
Sunoco runs ServiceNow Customer Service Management with Evora across 7,400+ sites in 40+ states, with further references at Siemens Healthineers and Elara Caring.
