Enterprise Operating Model
You are accountable for outcomes, not org charts. We build an operating model that links decisions, governance, and KPIs to the people who run the operation, and we stay involved until it holds under real conditions. SAP, ServiceNow, and Microsoft are how it runs, not where it starts.
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The challenge
The model looks clear in the boardroom and fragments on the floor. Decision rights are vague across business, IT, regions and platforms. Governance arrives after delivery has started. KPIs are agreed once the work is already moving, so no one shares a baseline.
The result: change is hard to repeat, hard to measure, and slower every time you scale it to the next region.
The Transformation
Evora connects strategy, architecture, implementation and run-ready operations into one accountable model.
Not as separate phases. Not as disconnected handovers. As one system built to hold under real conditions.
Define how systems, data and responsibilities connect. Integration decisions follow the operating model, so processes can run end to end without unclear ownership.
Set the standards for how maintenance is planned, executed and measured across sites. Clear roles, asset routines and KPI baselines make reliability manageable.
Align the ERP core with the way the business needs to run. Standard processes, clean ownership and compliance rules are defined before platform decisions create complexity.
Decide where standard platforms are enough and where custom software is justified. Every custom build needs a clear purpose, owner, governance model and run plan.
Identify where data, automation and AI can improve real work. Use cases are tied to business outcomes, process readiness and measurable baselines before anything is built.
Define how the solution will be operated after go live. Service levels, ownership, KPI tracking and improvement loops keep the model stable in daily business.
Define how field work is planned, dispatched, completed and reported. Service teams get clear handovers, visible capacity and a model that supports daily execution.
Structure the flow of work across departments. Requests, approvals, escalations and status updates become part of one governed process instead of separate team routines.
How Evora helped Hutchinson PFW connect machine sensor data with SAP, moving from time based maintenance to runtime based execution and predictive use cases.
“Evora’s experts also supported us with the basics: data collection, analyzation and bringing it into models, which then helped us readjust our maintenance intervals and realign them with the real-life conditions. The cooperation with Evora was seamless, without any barriers, we work together as one company. We broke new ground in many places. It was always a bit of inventing new things, discovering new things and combining new things to achieve a viable solution.”
months from initialization to implementation.
machines covered by performance based maintenance.
miles driven expected to be avoided each year.
months from initialization to implementation.
machines covered by performance based maintenance.
miles driven expected to be avoided each year.
Tell us where execution stalls, which outcomes matter, and which systems need to connect. We will route your request to the right Evora expert.
Tell us your challenge — right expert within 24h.
A target operating model defines how an organization should work in practice. It connects goals, governance, decision rights, KPIs, processes, platforms, data, and teams into one model for execution.
Governance defines who decides, who owns outcomes, how risks are escalated, and how progress is reviewed. Measurement defines the KPIs, baselines, targets, and reporting logic that show whether execution is improving.
Evora connects operating model design to implementation and run-ready operations. The model becomes the structure for how systems, workflows, teams, and KPIs work together.
Strategy consultancies often stop when the recommendation is defined. Evora stays connected to implementation and operations — so the model can work under real conditions.
System integrators often start with a platform scope. Evora starts with responsibility, outcomes, governance, and operating logic — then connects the right platforms and specialist teams.
Evora works across SAP, ServiceNow, and Microsoft landscapes. The platforms are enablers. The operating model defines how they support governed, measurable execution.