Mobile Maintenance Case Study

Netze Duisburg digitizes inspections and maintenance with mobile solution

Netze Duisburg provides the region with electricity, gas, water and district heating. To help field technicians complete inspections and maintenance work more easily on site, the company uses tablets and digital processes for grid maintenance.

“The technicians are happy that they can now work more independently and that the paperwork is gone.”

Thomas Fischer

Project Lead, Netze Duisburg

Real case

What Netze Duisburg had to solve before mobile maintenance

Paper based processes

Inspections and maintenance work should no longer be slowed down by unnecessary paperwork.

Mobile work capability

Field technicians needed a solution that allowed them to work on site and process relevant tasks directly.

Independent work order assignment

Technicians in the field needed the ability to take on additional work orders at any time.

Field adoption

The digital solution had to be practical for technicians and accepted in daily operations.

Our point of view

How Netze Duisburg brings mobile maintenance into the field

1

Provide work orders digitally

Technicians access inspections and maintenance tasks on their tablets.

2

Use tablets in the field

A mobile interface supports daily work on site.

3

Complete work directly

Tasks are handled in the field with digital support.

4

Take on additional work orders

Technicians can receive new assignments at any time.

5

Expand digital support

Netze Duisburg plans to add mobile tutorials for technicians on the road.

The Transformation

From paperwork to mobile processes in grid maintenance

Speak with an expert

Every inquiry reaches the right specialist.

Sales Americas

Sales EMEA

Sales APAC

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

FAQ

Questions enterprise leaders ask before they commit.

What was the goal of the Netze Duisburg project?

The goal was to equip field technicians with tablets so they could complete inspections and maintenance work more easily while on site.

Which utility areas does Netze Duisburg cover?

Netze Duisburg provides the region with electricity, gas, water and district heating.

How do technicians work with the mobile solution?

Technicians use tablets in the field, process inspections and maintenance activities digitally and can receive additional work orders at any time.

How was the solution received by the technicians?

According to Thomas Fischer, acceptance is high. The technicians are happy that they can work more independently and have less paperwork.

What role does digitization play in grid maintenance?

Digitization supports better monitoring, predictive maintenance and mobile processes in the field. The roundtable also mentioned sensors, machine learning and digital twins as relevant approaches.

What is planned as a next step?

Netze Duisburg plans to continue on this path. Technicians are expected to receive access to digital support through stored tutorials while they are on the road.

Netze Duisburg digitizes inspections and maintenance with mobile solution

“The technicians are happy that they can now work more independently and that the paperwork is gone.”

Thomas Fischer

Project Lead, Netze Duisburg

What Netze Duisburg had to solve before mobile maintenance

Paper based processes

Mobile work capability

Independent work order assignment

Field adoption

Our point of view

How Netze Duisburg brings mobile maintenance into the field

1

Provide work orders digitally

2

Use tablets in the field

3

Complete work directly

4

Take on additional work orders

5

Expand digital support

From paperwork to mobile processes in grid maintenance

Speak with an expert

Every inquiry reaches the right specialist.

Sales Americas

Sales EMEA

Sales APAC

Request a meeting

GDPR compliant. Data never shared.

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

FAQ

Questions enterprise leaders ask before they commit.

More Questions?