Elara Caring Case Study

How Elara Caring reduced scheduling friction in home healthcare

Elara Caring partnered with Evora and ServiceNow to modernize a highly manual scheduling process for 16,000 caregivers across nine states. The new mobile-enabled field service model helps caregivers self-select patient shifts, reduces administrative burden, and keeps teams focused on patient care.

60,000+

patients and clients served daily

1M

patient visits managed each month

16,000

caregivers affected by the scheduling process

“Elara has long championed innovative approaches and technologies to improve outcomes for patients and reduce payer costs. Partnering with Evora has contributed to our ability to fulfill our mission-driven goals while meeting consumers’ escalating home health needs.”

Chris Mate

Chief Information Officer, Elara Caring

Real case

From manual scheduling pressure to a more reliable care delivery model

Manual scheduling at scale

Coordinating caregiver shifts across a large distributed workforce required too much manual effort.

Administrative burden on teams

Scheduling work created friction for coordinators and reduced the time available for higher-value caregiver conversations.

Disparate systems and engagement processes

Elara needed a more consolidated way to manage caregiver engagement and daily scheduling activity.

Caregiver matching complexity

The organization needed more accurate matching between aides and patients, including patient-specific needs such as allergies and preferences.

Overtime visibility

Better visibility into open shifts and caregiver availability was needed to reduce overtime pressure.

Our point of view

Elara improved home healthcare operations by making scheduling easier to act on

1

Address the bottleneck

Focused on Elara’s manual scheduling process for 16,000 caregivers.

2

Consolidate coordination

Evora Now created a more structured model for care delivery workflows.

3

Enable mobile scheduling

Evora helped deliver mobile-enabled scheduling and care management.

4

Add marketplace functionality

Caregivers can self-select patient shifts through a mobile app.

5

Improve daily operations

The model improved matching, shift visibility, engagement, and overtime management.

The Transformation

From manual scheduling routines to mobile-enabled caregiver coordination

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FAQ

Questions enterprise leaders ask before they commit.

What was the main challenge in the Elara Caring case?

Elara Caring had a highly manual and time-consuming scheduling process for 16,000 caregivers across nine states. The process created administrative strain, operational friction, and pulled attention away from patient care.

Why was this important for Elara Caring?

Elara delivers care at major scale, serving more than 60,000 patients and clients daily and facilitating around one million patient visits each month. At that scale, scheduling has direct operational impact.

What did Evora help implement?

Evora helped implement ServiceNow Field Service Management and Healthcare and Life Sciences capabilities, including custom marketplace functionality that lets caregivers self-select patient shifts through a mobile app.

What changed from the previous state to the target model?

Elara moved from manual scheduling and disparate engagement processes toward a mobile-enabled model with better shift visibility, more accurate caregiver matching, and reduced administrative burden.

Which Evora capability does this case prove?

Based on the pasted content, this case mainly proves Service & Field Excellence and Workflow & Customer Operations. ServiceNow is the platform enabler, not the main story.

Did the pasted content mention AI?

No. The pasted content mentions ServiceNow, Field Service Management, Healthcare and Life Sciences, mobile technology, and marketplace scheduling. It does not provide source content for AI.

How Elara Caring reduced scheduling friction in home healthcare

60,000+

patients and clients served daily

1M

patient visits managed each month

16,000

caregivers affected by the scheduling process

“Elara has long championed innovative approaches and technologies to improve outcomes for patients and reduce payer costs. Partnering with Evora has contributed to our ability to fulfill our mission-driven goals while meeting consumers’ escalating home health needs.”

Chris Mate

Chief Information Officer, Elara Caring

From manual scheduling pressure to a more reliable care delivery model

Manual scheduling at scale

Administrative burden on teams

Disparate systems and engagement processes

Caregiver matching complexity

Overtime visibility

Our point of view

Elara improved home healthcare operations by making scheduling easier to act on

1

Address the bottleneck

2

Consolidate coordination

3

Enable mobile scheduling

4

Add marketplace functionality

5

Improve daily operations

From manual scheduling routines to mobile-enabled caregiver coordination

Speak with an expert

Every inquiry reaches the right specialist.

Sales Americas

Sales EMEA

Sales APAC

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

FAQ

Questions enterprise leaders ask before they commit.

More Questions?