Condair Case Study

Condair standardises global field service with SAP FSM

Condair needed one Field Service Management platform for multiple countries, SAP ERP integration and future international rollouts. Evora implemented SAP FSM, built a reusable Golden Company template and continues to support live countries through AMS.

6 countries on one SAP FSM platform.

80+

technicians live on the platform.

4+

years of partnership and AMS.

Real case

What Condair had to solve
before the switch

Different country setups

Field service ran on different systems across countries.

No shared standard

Condair needed one model for future country rollouts.

SAP ERP integration

FSM had to connect reliably with SAP ERP.

Parallel system introduction

Sweden and Finland introduced SAP ERP and FSM at the same time.

Foundations

Evora started close to the work.

Evora Asset has standardised maintenance execution for utilities, manufacturers, and process industries across three continents. Three contexts. Same operating model. Same results.

2022

Initial SAP FSM implementation for UK and Ireland, with SAP ERP integration and AMS foundation.

2025

Sweden and Finland rollout, including first SAP ERP introduction and SAP FSM go live.

2026

Denmark rollout based on the Golden Company template.

Ongoing

AMS, support and change requests for live countries.

1

2

3

2022

Initial SAP FSM implementation for UK and Ireland, with SAP ERP integration and AMS foundation.

2025

Sweden and Finland rollout, including first SAP ERP introduction and SAP FSM go live.

2026

Denmark rollout based on the Golden Company template.

Ongoing

AMS, support and change requests for live countries.

The Transformation

From country specific field service to
one SAP FSM platform.

Our point of view

How Condair built a reusable SAP FSM rollout model

1

Golden Company

Evora built a reusable template for country rollouts.

2

SAP ERP integration

SAP FSM was connected with SAP ERP.

3

Country rollout

UK, Ireland and Switzerland set the base. Sweden and Finland followed.

4

Local requirements

Country needs and change requests were managed against the template.

5

AMS operation

Live countries are supported and improved through AMS.

Speak with an expert

Every inquiry reaches the right specialist.

Sales Americas

Sales EMEA

Sales APAC

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

FAQ

Questions enterprise leaders ask before they commit.

What was the goal of the Condair SAP FSM project?

The goal was to create one SAP Field Service Management platform for multiple countries, integrated with SAP ERP and reusable for future rollouts.

What is a Golden Company in this SAP FSM rollout?

The Golden Company is a reusable template. It gives Condair a standard setup for new countries while still allowing local requirements.

Which countries are part of the Condair SAP FSM rollout?

The platform covers UK, Ireland, Switzerland, Sweden and Finland, with Denmark currently in rollout.

How did Evora support Sweden and Finland?

Evora supported the SAP FSM rollout while both countries introduced SAP ERP for the first time. SAP ERP and SAP FSM went live together.

What happens after go live?

Evora supports Condair through Application Management Services. This includes operation, maintenance and change requests for live countries.

Condair standardises global field service with SAP FSM

6

countries on one SAP FSM platform.

80+

technicians live on the platform.

4+

years of partnership and AMS.

What Condair had to solve before the switch

Different country setups

No shared standard

SAP ERP integration

Parallel system introduction

Evora started close to the work.

2022

2025

2026

Ongoing

1

2

3

2022

2025

2026

Ongoing

From country specific field service to one SAP FSM platform.

Our point of view

How Condair built a reusable SAP FSM rollout model

1

Golden Company

2

SAP ERP integration

3

Country rollout

4

Local requirements

5

AMS operation

Speak with an expert

Every inquiry reaches the right specialist.

Sales Americas

Sales EMEA

Sales APAC

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

Request a meeting

Tell us your challenge — right expert within 24h.

GDPR compliant. Data never shared.

FAQ

Questions enterprise leaders ask before they commit.

More Questions?

What Condair had to solve
before the switch

From country specific field service to
one SAP FSM platform.